Update as of November 18, 2022:
We would like to inform you that currently about 10-20% of our products are affected by this delay. There may be a delay of 5-7 days in processing, in rare cases up to 2 weeks. We are truly sorry as this is the worst time this could happen.
Our team will do our best to follow up on all affected orders and properly inform everyone of the situation. We greatly appreciate your patience and understanding. As usual, our support team is always available if you need to contact us.
Update as of November 10, 2022:
Please be informed that there might be delays in the completion of orders. It may take an additional five to seven days from the usual seven days maximum of processing. We are sorry for the inconvenience. Some of our suppliers' areas are currently experiencing restrictions due to rising COVID-19 cases. This results in delays in the shipments of our stocks from our suppliers and arrivals to our warehouse.
We would like to ask for your continued patience and understanding. We will notify everyone via email when it happens that your order is affected by this delay. If you have any questions about the situation or would like to get an update about your order, feel free to get in touch with us.
I have heard nothing about the order I placed and paid for on November 19, 2022. the order number is 299648 and the amount paid was $101.70 for three items.
I have yet to receive an email confirmation or tracking number for my order on November 23. Money has been taken out of my account.
Please sign in to leave a comment.